Refund Policy
Last updated: December 2025
1. Cancellation Policy
- Cancellations made 24 hours or more before the scheduled service: Full refund
- Cancellations made 12-24 hours before: 50% refund
- Cancellations made less than 12 hours before: No refund
- No-shows: No refund
2. Service Issues
If you experience any issues with our service, please contact us immediately. We will investigate and may offer:
- Partial or full refund
- Service credit for future bookings
- Complimentary service
3. Weather and Emergencies
In case of severe weather conditions or emergencies that prevent service delivery, we will work with you to reschedule or provide a full refund.
4. Refund Process
Approved refunds will be processed within 7-10 business days to the original payment method.
5. Non-Refundable Situations
Refunds will not be provided in cases of:
- Customer misconduct or violation of terms
- Vehicle issues that are the customer's responsibility
- Customer-initiated changes after service has begun
6. Contact for Refunds
To request a refund or discuss any concerns, please contact us at:
Phone: 077 220 0688
Email: [email protected]